Indiana University Hospital

Volunteers assist and provide support to clerical staff in an effort to enable organizational operations and effective service to connecting groups. General responsibilities include: answering phone calls, hand-addressing envelopes, and tending to other pertinent clerical activities. Opportunity requires strong customer service skills and legible handwriting.

Volunteer opportunities Daytime; Monday-Friday.

Volunteers assist and provide support to clerical staff. General responsibilities include: collating materials for diabetic education binders that are given to patients, answering phone calls, and tending to other pertinent clerical activities. Opportunity requires strong customer service phone skills and legible handwriting.

Volunteer opportunities Daytime: Monday-Friday

Volunteers serve as assistants to the staff of the clinic by interpreting instructions and issues that arise and then implementing actions according to administrative policies and procedures. General responsibilities include: answering phone calls, hand-addressing envelopes, and communicating with transplant center staff. Opportunity requires strong customer service skills and legible handwriting.

Volunteer opportunities Daytime; Monday-Friday

Volunteers assist patient visitor representatives by proactively greeting, escorting, and familiarizing patients, families, and visitors with their respective destinations within IU Hospital. Opportunity requires strong communication skills, working-knowledge of the hospital, and requires extensive walking.

This opportunity available Daytime/Evenings; Monday-Friday.

Volunteers complete pre-registration and registration functions for the patient and/or patient representative in a culturally diverse atmosphere. General responsibilities include: obtaining specific information to generate accurate financial and demographic records to ensure maximum reimbursement. Opportunity requires excellent customer service from point of entry to destination in a timely, accurate, courteous, and professional manner.

This opportunity available Daytime/Evening.

Gift Shop Volunteers (Daytime/Evening/Weekend)

Volunteers assist staff by stocking and inventorying merchandise, assisting customers, and creating a quality customer service environment. Opportunity requires strong customer service skills and may require extensive walking.

Unit-Patient Liaison Programs (UPL) (Daytime/Evening/Weekend)

Unit-patient lLiaison volunteers are assigned to inpatient units within IU Hospital to provide signature customer and support services to patients, families, visitors, and staff through a general desire for direct volunteer-patient interaction. UPL responsibilities may include, but are not limited to, rounding throughout the unit to check on patients, answering call lights and communicating the patient's need to the proper staff member, stocking unit closets, assisting patients with ordering Classic Cuisine menus, visiting with patients and families, preparing unit welcome packets, and general clerical duties related to the unit. Opportunity requires good communication skills, self-motivation and ability to work independently, extensive walking, and a general sensitivity towards appropriate patient-volunteer experience. Unit-patient liaison opportunities exist on the following inpatient units:
* 4 North * 4 South * OB * POCU

Out-Patient Liaison Programs (OPL) (Daytime/Evening/Weekend)

Out-patient liaison volunteers provide customer service to patients, families, and visitors, including but not limited to, acting as a liaison between waiting patients and clinical staff, offering emotional support during scheduled appointments or treatments, and directing patients, families and visitors to other resources within the facility, while providing staff with support services such as maintaining a steady flow of patients through exam rooms, maintaining the cleanliness of exam rooms and waiting areas, and transporting medical information and materials between clinics. Out-patient liaison opportunities exist in the following areas:
* Outpatient Dialysis Center * Surgery Waiting * SOPA * Blood Bank

POCU Assistant (Daytime/Evening; Monday-Friday)

Volunteers provide support to patients, family, and staff in a pre-operative care unit within IU Hospital. General responsibilities include: proactively greeting patients, verifying all required information, identifying patient's preoperative needs and/or problems, and assisting nursing staff with errands and transports to surgical suites. Opportunity requires good customer service skills, a self-motivated personality, and extensive walking.

Volunteer Interpreter Program (VIP) (Daytime/Evening/Weekend)

Volunteer interpreters assist the Language Services department with interpretations for limited English-speaking patients and visitors within Clarian facilities and document translations. Opportunity requires successful completion of a medical interpreting class ("Bridging the Gap") and a thorough interview conducted by the manager of Language Services.

Numerous service opportunities exist for Summer of Service participants throughout four of Clarian's facilities: Methodist Hospital, Indiana University Hospital, Riley Hospital for Children, and the Indiana University Melvin and Bren Simon Cancer Center.

* Direct patient interaction opportunities
* Customer service opportunities
* Limited patient interaction opportunities
* Research opportunities
* Clerical opportunities

Summer of Service Mission
To provide young adults with meaningful service opportunities that enrich their community service experiences, teach civic responsibility, and work toward strengthening our community.
Summer of Service Vision
The meaningful service opportunities provided to young adults in central Indiana will provide Clarian Health with valuable resources to support staff, increase effectiveness of programs, and improve patient experiences throughout our facilities.